Here are the steps on how to check if facial recognition is installed. If it is not installed, please select it and install it. In order for Windows Hello to run smoothly, it needs an optional feature to called Facial Recognition (Windows Hello) to be installed on the system. Fix 2 – Check if the Facial Recognition (Windows Hello) is installed Step 7: Once updating is done, close the Device Manager. Step 5: Now click Search automatically for drivers option in the popped-up window as shown below. Step 4: Then right-click on the Integrated Camera under the Cameras option and click Update driver from the context menu as shown below. Step 3: After the device manager window opens, double-click on the Cameras option from the list of devices for expanding it. Step 2: Select the Device Manager app from the search results as shown in the below screenshot. Step 1: Press the Windows key and type device manager on the keyboard. So let us try updating the camera driver using the device manager.įollow the steps below on how to update the camera driver. When the web camera driver is not updated, this might create issues like this since the web camera is responsible for recognizing the face of the user. Fix 6 – Install the files inside the FaceDriver.Fix 5 – Try using the Get Help app for getting help.Fix 4 – Perform System File Checker Scan for corrupted files.Fix 3 – Restart the Windows Biometric Service on your system.Fix 2 – Check if the Facial Recognition (Windows Hello) is installed.

There is no Facial recognition optional feature installed.ĭon’t worry if you are having this problem with your system, we have compiled a set of fixes explained below in this article.

On analysing the error, we got to know about the factors that could be responsible for this problem in the system and they are listed below. This did not allow the users to sign in to the system.

We couldn’t find a camera compatible with Windows Hello face

The error message that they received on the login screen is displayed below. Many Windows users started complaining that they were unable to log into the system using the Windows Hello Face method because they were getting an error message while trying to log in. But now you have many ways to log in to the system and Windows Hello Face is one of such ways for secure login which makes use of the web camera installed on the system, which recognises the user and allows them to log in.

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